Returns & Refunds Policy

Last updated: September 5, 2026

We want customers to receive Sable Earth products in the condition and quality intended.

Because Sable Earth sells personal-care products that come into direct contact with the skin or lips, opened or used products generally cannot be returned for hygiene and product-safety reasons.

Starting a Return

To request a return, please complete the Start a Return form available on our website within 14 days of delivery.

Please do not send a product back without first receiving return authorization from Sable Earth.

If your return is approved, return instructions and a prepaid return shipping label will be provided by email.

Return Eligibility

A product may be eligible for return if it is:

Unopened.
Unused.
In its original packaging.
In substantially the same condition in which it was received.

Products That Cannot Be Returned

For health, hygiene, and product-integrity reasons, we do not accept returns of:

Opened or used facial oils or serums.
Opened or used creams, body butters, balms, or tallow products.
Opened or used lip balms.
Products that have been altered, contaminated, damaged after delivery, or improperly stored.
Items marked final sale, where applicable.

Return Shipping & Restocking Fees

For approved voluntary returns, the cost of the prepaid return shipping label and/or a restocking fee may be deducted from the customer's refund.

Any applicable return-shipping charge or restocking fee will be disclosed before the return is approved.

Return-shipping charges and restocking fees will not be applied when Sable Earth confirms that an incorrect, damaged, or defective product was sent.

Damaged, Defective, or Incorrect Orders

Please inspect your order after delivery.

If you receive an incorrect item or a product that arrives broken, leaking, contaminated, or otherwise unusable, submit a return request promptly with your order number and a description of the issue.

We may request photographs of the product and shipping packaging before approving the claim.

When Sable Earth confirms that an item arrived damaged, defective, or incorrect, we will work with you on an appropriate replacement or refund at no return-shipping cost to you.

Natural Variation

Sable Earth products are made with natural ingredients and may exhibit normal variations between batches.

Natural variations in color, aroma, firmness, texture, or appearance do not by themselves indicate that a product is defective.

Products containing natural oils, waxes, butters, or tallow may also become softer or firmer as temperatures change. Temporary changes caused by normal temperature exposure during shipping are generally not considered defects unless the product arrives leaking, contaminated, broken, or otherwise unusable.

Refunds

Once an approved return is received and inspected, we will notify you of the status of your refund.

Approved refunds will be issued to the original payment method, less any previously disclosed return-shipping charge or restocking fee, when applicable.

Your bank or payment provider may require additional time to post the refund after it has been processed.

Original shipping charges are generally non-refundable unless the return results from an error by Sable Earth or a product that arrived damaged or defective.

Order Cancellations

If you need to cancel an order, contact sableearth@gmail.com as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped. Once an order has shipped, it cannot be canceled and the applicable return terms will apply.