Shipping Policy

Last updated: September 5, 2026

Sable Earth carefully prepares and packages each order for shipment. Many of our products are produced in small batches, and we appreciate your patience while your order is prepared.

Order Processing

Most orders are processed within 2–5 business days after payment is successfully completed.

Business days do not include weekends or major U.S. holidays. During product launches, sales, holidays, unusually high order volume, or other exceptional circumstances, processing may take longer.

Processing time is separate from carrier transit time.

Shipping Rates and Delivery

Available shipping services, rates, and estimated delivery times are displayed at checkout based on the destination, order, and available carrier services.

Delivery estimates provided at checkout or by a shipping carrier are estimates and are not guaranteed delivery dates.

Once an order has been transferred to the shipping carrier, delays caused by weather, transportation disruptions, holidays, carrier operations, or other circumstances outside Sable Earth’s control may affect delivery.

Tracking

When tracking is available, shipping confirmation and tracking information will be sent using the contact information provided with your order.

Please allow time for a carrier to scan and activate new tracking information after a shipping label is created.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you discover an address error before your order ships, contact sableearth@gmail.com as soon as possible. We will make reasonable efforts to correct the address, but changes cannot be guaranteed after an order has entered processing.

Sable Earth is not responsible for orders delivered to an incorrect address supplied by the customer. Additional shipping charges may apply if an order must be reshipped because of an incorrect or incomplete address.

Lost, Missing, or Damaged Packages

If tracking shows unusual delays or your package appears to be lost, contact us at sableearth@gmail.com so we can help investigate the shipment.

If your order arrives with a broken container, significant leakage, incorrect product, or other shipping damage, please contact us promptly and include:

Your order number.
A description of the problem.
Clear photographs of the product and shipping packaging.

Please retain the damaged product and packaging until the issue has been resolved.

Natural Products and Warm-Weather Shipping

Sable Earth products contain natural oils, butters, waxes, tallow, and other ingredients that can respond naturally to temperature changes.

During warm weather, certain balms, creams, butters, and lip products may temporarily soften or melt during transit. During colder weather, they may become firmer. These temperature-related changes do not necessarily affect the quality of the ingredients, and the product will generally return toward its normal consistency after reaching a moderate room temperature.

Minor changes in texture caused solely by normal shipping temperatures are not considered product damage. Products that arrive leaking, broken, contaminated, or otherwise unusable should be reported to us.

International Shipping

Sable Earth currently ships to the United States and selected international destinations made available at checkout.

International customers are responsible for any customs duties, import taxes, brokerage charges, or other fees imposed by their country or local authorities unless expressly stated otherwise at checkout.

Customs processing can delay international shipments and is outside Sable Earth’s control.

Some products or destinations may be unavailable for international shipment because of carrier or regulatory restrictions.